Privacy Policy

Last Updated: 15 February 2026

El-Suites Bali (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or make a booking.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

  • Submit a booking enquiry

  • Contact us via WhatsApp, email, or forms

  • Make a reservation

  • Subscribe to updates

  • Visit our website

Information may include:

  • Full name

  • Email address

  • Phone or WhatsApp number

  • Travel dates

  • Property preferences

  • Number of guests

  • Any information you choose to provide

We only collect information that is necessary to assist you with your stay or enquiry.

2. How We Use Your Information

We use your information to:

  • Process bookings and enquiries

  • Communicate with you about your stay

  • Provide customer support

  • Send booking confirmations and instructions

  • Improve our services and website

  • Comply with legal requirements

We do not sell, rent, or trade your personal data.

3. Booking Platforms & Third Parties

If you book through third-party platforms such as Airbnb or Booking.com, your information is processed according to their privacy policies as well.

We may receive limited guest information from those platforms necessary to manage your stay.

4. Cookies & Website Data

Our website may use cookies or similar technologies to:

  • Improve website performance

  • Understand visitor behavior

  • Optimize user experience

Cookies do not collect sensitive personal information.

You can disable cookies through your browser settings at any time.

5. Data Storage & Security

We take reasonable administrative and technical measures to protect your information against:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

Only authorized personnel have access to personal information, and only when necessary to perform their duties.

6. Data Retention

We keep your information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You may request to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (where legally permitted)

  • Withdraw consent for communication

To make a request, please contact us using the details below.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our services are not intended for children under 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Continued use of our website or services indicates acceptance of any updates.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

El-Suites Bali
Email: admin@elsuitesbali.com / marketing@elsuitesbali.com
WhatsApp: +628113800844
Website: www.elsuitesbali.com

We respect your privacy. Your information is only used to assist with your booking and will never be sold or shared.